IF YOU'VE EVER CHECKED A CAMERA TO SEE IF THE CARER SHOWED UP
You Set Up A Camera To Check The Carer Actually Showed Up. What You Saw Was 11 Minutes Billed As 30. This Is Not Normal And You Were Right Not To Trust It.
Visits that run the full booked duration, because our carers are paid travel time and are never running 45 minutes behind before they even arrive
Takes 30 seconds. No obligation.
You Are Doing Everything Right. And It Still Is Not Enough. We Know.
Dear Daughter, Son, or Spouse,
Are you paying for home care visits that are shorter than what you were promised?
Are you still waiting for the agency office to call you back with an update about your parent?
Are you lying awake wondering whether the same carer will show up tomorrow, or someone your parent has never met?
If any of those questions made your stomach tighten, you are not alone and you are not overreacting.
Thousands of families across the UK are paying premium rates for home care and discovering through door cameras, log books, and tearful phone calls from their parent that what was promised and what is being delivered are two completely different things. What follows on this page is how that changes.
👋 Hi, I'm Saeed, founder of Gateway Care Services.
For 25 Years, We've Helped Over 250+ Families Across London Get Consistent, Trustworthy Home Care.
For 25 Years, We've Helped Over 250 Families Across London Get Consistent, Trustworthy Home Care For Their Elderly Parents Without Rotating Strangers, The Rushed Visits, Or The Office That Never Calls Back.
I built Gateway Care Services because those families deserved better than what the standard model was giving them.
The Same Carer, Every Visit Your parent will know their carer by name within the first week.
Not after a month of rotating strangers.
One person, fixed to your parent's schedule, who learns their routine, their preferences, and how they take their tea.
That single decision changes everything that follows.
Visits That Run The Full Duration We pay our carers for travel time between clients.
That one operational decision is why our visits run to their full booked length every single time.
Not 14 minutes billed as 30.
The full visit.
Because your parent deserves the time they were promised.
You Hear From Us Before You Have To Chase Every family we work with has experienced the same thing before finding us:
An agency office that only communicates when you push it.
We built our family communication model around the opposite.
You receive updates from us before you have to ask.
That is not a promise. It is how we operate.
Your parent's carer arrives at the same time, at every visit, with no strangers at the door
You receive an update from us before you ever have to pick up the phone to chase one
Your parent is settled, your guilt is gone, and you finally have permission to live your own life again
You have already done the hard part.
You have been holding this together longer than anyone should have to.
You have managed the calls, absorbed the failures, and kept going for your parent even when the system made it as difficult as possible.
All we are asking you to do now is one thing.
Tell us about your parent's situation.
One conversation.
No obligation.
No jargon.
Just an honest assessment of whether we can provide the consistent, reliable care your parent deserves and your family can finally trust.
That conversation costs you nothing.
What it gives you is the full picture before you commit to anything.
To your success,
Saeed Omer
Founder, Gateway Care Services
What Families Across London Say After Finding Home Care They Can Finally Trust
Tracy B, daughter, Caring for mother, 82
"I called on a Tuesday. Care was in place by Friday. I genuinely do not know why I waited as long as I did."
James P, son, Arranged care following father's fall at home
"The visits run the full booked time. Every single one. I know because I checked for the first three weeks. That should not be remarkable. In this industry it is."
Patricia N, daughter Self-funding care for mother, 84
"Mum asked me yesterday what time her carer was coming. Four weeks ago she refused to open the door to anyone. Gateway told me this would happen. They were right."
Louise M, daughter Caring for mother, 79, with early stage dementia
"Three agencies made us the same promises. Three agencies failed to keep them. Gateway Care Services just quietly got on with it. Same person at the door every morning. No drama."
Neil F, son Caring for father, 78, with vascular dementia
"I had read enough five star reviews to be deeply sceptical of five star reviews. I almost did not call Gateway at all. The first conversation changed my mind. The person I spoke to spent twenty minutes asking about Dad before she mentioned anything about the service itself. Four months later Dad has the same carer three times a day and I have stopped dreading every unknown number that rings my phone."
Andrew K, son Caring for father, 81, following Parkinson's diagnosis
"Dad has Parkinson's and what he needs changes week to week. I needed someone who knew him well enough to adapt rather than just follow a checklist. His carer from Gateway has been visiting for nine months now and can tell when Dad is having a harder morning before he has said a word. That kind of awareness only comes from the same person turning up consistently. You cannot manufacture it."
Claire T, daghter Caring for father, 80, with Parkinson's disease
"After everything we went through with the previous agency I gave Gateway Care Services two weeks before I formed any opinion. Two weeks in I rang the office to say thank you. In two years of arranging care for my mother I had never done that before."
Stephen R, son Caring for mother, 77, following hospital discharge
Takes 30 seconds. No obligation.
Start Getting Consistent, Trustworthy Home Care For Your Parent in Days when you Book Your Free Carer Availability Check With Gateway Care Services
Same Carer, Every Visit: Your parent's named carer is confirmed before day one. No more strangers at the door, no more explaining your parent's history to someone new every week.
Full Visits, Every Time: Because our carers are paid for travel time, your parent's 30-minute visit lasts 30 minutes. Not 14. The rushed visit problem is solved at the operational level.
We Call You Before You Call Us: A dedicated family contact provides proactive updates after every visit. No more chasing the office to find out whether anyone actually showed up this morning.
Takes 30 seconds. No obligation.
We Partner With The Very Best
And Many More....
HOW IT WORKS:
Get Consistent, Trustworthy Home Care in 3 Simple Steps
STEP-1
Tell Us About Your Parent's Situation Today
Call us or request a callback. No forms, no jargon, no obligation. We listen first, answer your questions honestly, and confirm whether we have a matched carer available in your area this week.
STEP-2
Meet Your Parent's Names Carer Before Day One
Within 48 hours we confirm the specific carer matched to your parent's needs and personality. You receive their name before anything is agreed. Nothing starts until you are completely confident.
STEP-3
Watch Your Parent Settle With Someone They Actually Know
Same carer, same times, proactive updates from our office. Most families tell us their parent has stopped resisting and started looking forward to the visit within the first two weeks.
Takes 30 seconds. No obligation.
5 Reasons Why You Should Choose Our Company
One Named Carer, Every Single Visit:
Your parent's carer is matched, named, and confirmed before day one. The same familiar face at the door every morning, not a different stranger every week.
Visits That Run Their Full Duration:
We pay our carers for travel time between clients. That single operational decision means your parent's 30-minute visit lasts 30 minutes, every time, without exception.
Your Parent's Resistance Is Something We Handle:
Most parents say they do not want strangers in the house. We have managed this hundreds of times. Our introduction process is specifically designed to build trust with resistant clients before the routine begins.
Care In Place Within Days, Not Weeks:
From your first conversation to your parent's first visit, we move at the pace your situation demands. Most families have consistent care confirmed and started within the same week they contact us.
Takes 30 seconds. No obligation.
What Families Across London Say After Finding Home Care They Can Finally Trust
"What nobody prepares you for is the loneliness of it. My friends were sympathetic but none of them were going through it. When I first spoke to Gateway the woman on the phone said most families feel exactly the way you are describing and that it does not mean you are failing. I had needed someone to say that for about eighteen months."
Colin R, son
"Our regular carer was off sick for four days last month. With every previous agency that would have meant four days of strangers or missed visits entirely. Gateway called me the evening before to say Emma was covering and reminded me that Mum had already met her during the introductory visits. Mum barely registered the difference. That is not a coincidence. That is an operation that actually thinks ahead."
Judith A, daughter
"Mum passed away eight weeks ago after fourteen months of care from Gateway. I have been trying to find the right words since. Her carer Sarah was there for almost all of it. She knew Mum's stories, her favourite programmes, the way she liked her tea. Towards the end she was not someone who came to do a job. She was someone who genuinely cared about what happened to Mum. We did not take that for granted for a single day."
Paul and Diane W, son and daughter-in-law
"I want to write this properly because I wish I had found a review like this when I was searching.
I had been Mum's sole carer for nearly three years. I was still working full time. My marriage was under enormous strain. I had tried two agencies, both of which made things harder rather than easier. One sent a different person every day. The other billed for visits that simply did not happen. I had a doorbell camera I checked compulsively and a spreadsheet tracking every visit.
I called Gateway Care Services on a Wednesday evening half expecting the same conversation I had already had twice. It was not the same conversation. They asked what had gone wrong before and then explained specifically how their model was built differently.''
Emma S, daughter Former sole carer, caring for mother, 85, with Alzheimer's
"My father is 88 and has lived in the same house for 47 years. Moving him was never an option we were prepared to accept while there was any workable alternative. The problem was finding an alternative that actually worked.
In the space of a year we had been through three agencies. Each one started well and fell apart within weeks. Rotating carers, shortened visits, an office that stopped responding. Dad became harder to settle and we became increasingly desperate.
A colleague mentioned Gateway Care Services. I called with low expectations. What I got was a conversation that was noticeably different from every previous one. They asked which specific things had failed before and walked me through exactly why their model addressed each one. I remember thinking either these people are very good at saying the right things or they are genuinely different. I decided to find out.
Dad's carer is called George. George has been visiting for ten months. He knows Dad was a teacher, knows he likes the radio on at breakfast, knows not to rush him. Two weeks ago Dad told me George was one of the good ones. My father does not say things like that easily.
He is still in his home. That is what we wanted. That is what Gateway made possible."
Margaret H, daughter Caring for father, 88, living independently at home
"I am writing this because my sister and I disagreed about whether to use a care agency at all. She felt we should manage between us. I felt we were both already at the limit of what we could sustain. It caused real tension between us for several months.
What changed her mind was not me. It was Gateway.
Within the first week she could see the difference in Mum. Settled in the mornings. Eating properly. Less confused because the same face was coming through the door every day at the same time. My sister called me after ten days and said she had been wrong.
We have now had care in place for five months. Mum's carer is someone she genuinely looks forward to seeing. My sister and I have stopped arguing about care and started actually talking about Mum again. I did not realise how much of our relationship had been consumed by the stress of managing everything badly until we finally had something that worked."
Debrah and Susan F, daughters Caring for mother, 81, with mixed dementia
"Dad's medication schedule is complicated. Four different medications, three different times of day, two of which interact badly if the timing is off. The agency before Gateway got it wrong twice in the first three weeks. His GP was concerned. We were beyond concerned.
Gateway assigned one carer to Dad from the beginning. She learned his medication routine properly, documented everything, and has not made a single error in six months. At Dad's last GP appointment his doctor commented that his health had stabilised noticeably. She asked what had changed. I told her we had finally found a care agency that sent the same person every day.
She said that should not be as rare as it apparently is. She is right. But it is. And Gateway is one of the exceptions."
Fiona L, daughter Caring for father, 85, managing multiple long term conditions
"Both my parents needed care at the same time but at very different levels. Dad had just been discharged from hospital and needed significant support. Mum was physically well but could not manage alone and was frightened.
Every agency we spoke to either could not handle both or proposed sending multiple carers at staggered times which would have meant four or five different people in the house every day. For two people already anxious and unsettled that was not a solution.
Gateway understood the problem immediately. They assigned one carer who visits twice daily and manages both of them within the same visit. She has been doing this for seven months and both my parents know her well. Dad calls her by name. Mum saves things to tell her.
My wife pointed out recently that I have not mentioned care problems in our conversations for about four months. I had not noticed. That is probably the best review I can give."
Robert C, son Arranging care for both parents, ages 80 and 83
"I installed a doorbell camera after the second agency let us down badly. I am not proud of it but I needed to know what was actually happening.
For the first two weeks with Gateway I watched every arrival, timed every visit, checked every departure. I was ready to be disappointed again. Every visit ran its full duration. The same carer arrived every morning within a ten minute window of the agreed time. No exceptions.
By week three I was checking less. By week five I checked once. Somewhere around week seven I realised I had not opened the app in ten days.
I eventually deleted it.
I did not think I would ever trust a care agency enough to do that. I had too much evidence that the trust would be misplaced. Gateway Care Services is the first agency that gave me consistent, verifiable, observable proof that what they said and what they did were the same thing.
For anyone who has been through what I went through with previous agencies, that is not a small thing. That is everything."
Mark D, son Caring for father, 79, living alone with early stage dementia
Takes 30 seconds. No obligation.
How Our Care Model Gives Your Parent The Consistent, Familiar, Trustworthy Care They Deserve
Same Carer Every Morning
Full Duration Visits, Every Time
Named Backup Carer Confirmed
Proactive Family Updates Daily
One Office Contact Who Answers
Care In Place Within Days
Parent Resistance Expertly Managed
Dementia Aware From Day One
No Notice Period If You Leave
Takes 30 seconds. No obligation.
WARNING!
Delaying Consistent Home Care Could Stop Your Parent From Getting The Safe, Familiar Care They Need Before The Next Crisis Forces The Decision
Right now you have two paths available to you.
Act today: your parent has a consistent, named carer in place within the week, and six months from now you describe this as the decision that changed everything.
Wait: and six months from now you are either dealing with the aftermath of a crisis that proper care might have prevented, or sitting on a waitlist with no guaranteed start date.
The families who describe the best outcomes are not the ones who acted after the crisis.
They are the ones who acted just before it.
You are in that window right now.
Local care capacity is genuinely limited.
We match carers to specific clients rather than rotating staff across a large base.
When our available carers in your area are matched, we reach capacity.
One conversation.
No obligation.
No hard sell.
Just honest answers about whether we have availability for your parent this week.
Takes 30 seconds. No obligation.
Apply For Your Free Carer Availability Check
Find out within 24 hours whether we have a named, matched carer available for your parent in your area this week. No obligation. No hard sell. Just honest answers.
The Matching Process
We select your parent's carer based on their specific needs, personality, location, and routine before a single visit takes place. Compatibility built in from day one.
The Backup Protocol
Every client has one primary carer and one named backup who knows them personally. When your regular carer is unavailable, a familiar face covers. Not whoever is free.
The Two-Week Review
Built into every arrangement before care begins. Any adjustment needed happens immediately rather than after weeks of you noticing something is wrong and chasing the office to act.
Takes 30 seconds. No obligation.
Frequently Asked Questions
How quickly can care actually start for my parent?
Most families have a named carer confirmed within 48 hours of their first conversation with us and care in place within the same week. We move at the pace your situation demands, not ours.
How many different carers will my parent actually see each week?
Your parent will have one named primary carer and one named backup. That is it. You will know both names before care begins. If we cannot commit to that in your area right now, we will tell you honestly.
What happens if my parent refuses to accept help from a carer?
Most parents say they do not want strangers in the house. We hear this every week and we have managed it hundreds of times. We introduce the carer gradually and never force the pace. Resistance typically reduces significantly within the first two weeks.
How much does home care actually cost per month?
For four daily visits the typical monthly cost sits between £1,800 and £3,200 depending on your parent's location and specific needs. We give you the exact total figure in your first conversation, before you commit to anything.
We have already tried a care agency and it did not work. Why would this be different?
Because the failures most families experience are structural, not accidental. Rotational carers, rushed visits, and unresponsive offices are features of the standard agency model. Our model was built specifically to eliminate those three problems at the operational level.
How do I know the visits will actually last as long as we are paying for?
We pay our carers for travel time between clients. That single operational decision means your parent's 30-minute visit lasts 30 minutes every time. Ask any agency you speak to whether they pay carers for travel time. The answer will tell you everything.
What happens if our regular carer is sick or goes on holiday?
One named backup carer is assigned to every client before care begins. They are introduced to your parent early in the arrangement so they are already a familiar face when needed. The answer is never whoever happens to be available that day.
What actually happens after I make an enquiry?
Your first call is a listening conversation, not a sales pitch. We ask about your parent's situation, answer your questions honestly, and tell you whether we have a suitable carer available in your area. No pressure. No follow-up barrage. If we are not the right fit we will tell you.
Takes 30 seconds. No obligation.
Start Getting Consistent, Trustworthy Home Care For Your Parent in Days when you Book Your Free Carer Availability Check
Takes 30 seconds. No obligation.
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